• The list of names on the Assign page come from your user access page. (Company Setup; User; edit)
• You may select one or more users to assign to a ticket. 

Things that happen when you assign Users:

• A color code is added to the Calendar display of a ticket.  Represents each of the user assigned.
• The primary purpose of adding users to a ticket is to allow the user assigned to this ticket access to and the ability to view/edit this ticket. 
• One or more users may be added to a ticket.  Each user assigned may now access this company and view only the tickets assigned.  (Administrator controls who and what may be seen by each user.)
• The email address of each user assigned will be displayed on the email page for this ticket.

How to reach this page:

• Select Assign link from any open ticket.
• Select the color code for a ticket located on the day calendar view.