Major Features

• Work Force Ticket Dispatch management
• Sales, (Service Request, Work Order) ticket creation and management
• Service and Products may be predefined as to price and tech requirements.
• Photos and images may be inserted for a ticket and exported as a zip file.
• Ticket and Invoice data may be exported to Microsoft Excel spreadsheet. 
• Billing features and invoice for each sale.
• Email includes user defined email templates used to merge event specific data with a user created form letter.
• Easy search and filter features.
• Summary page is a user friendly print page for ticket work orders.
• Five secure levels  of user access controlled by the administrator.

Q. What browser should I use?
A. GoWorkOrder.com program is designed to work on Microsoft Explorer 5.5 or later.
Back to top

Q. I forgot my username and password. What should I do?
A. On the home page look for "Forgot user name and password."  This is located on the top of the right column just under user name and password.  Click on "Forgot user name and Password", your user name and password will be sent to your email address.
Back to top

Q. Do you sell my information?
A. No. Our reputation is based on trust and word of mouth.  We do not sell or share your personal information.  See Privacy Policy under legal. We value your business. We do not send "spam."
Back to top

Q. Who do I contact for help?
A.

You may email the support team at:
support@goworkorder.com

Go Work Order

Phone:  903-561-4882
Hours:  M-F:  8 to 5 Central time.

Q. I created a new company, but did not receive an email with my username and password. What do I do?
A.

1. Check to make sure your email is working correctly.
2. Create a new company again and make sure your email is correct.
3. If you get a warning that this user email already exists, you know you created your company successfully.
4. Check your email again and make sure you are receiving email. Sometimes email is slow for some reason, give it some time and your login information will arrive.
5. Check your blocked email.   
6. On the log in page select the link:  Forgot your password.  Enter your email address and your password will be sent to that email address.
7. Email: support@goworkorder.com

Q. How to close a company.
A.

We thank you for using the Go Work Order software; we welcome you back anytime.

To close a company open the same page you use to create a new company.  On the right side of the Home Page select edit next to Switch Companies.  At the bottom of the Edit Company page the administrator may delete a company.  You may also export your events and most of your data to Microsoft Excel spread sheet.

Help Features
Q. Auto Help
A.

• Auto Helps is one of several help systems provided. 
• Auto Helps link is located on the right side of most pages just under the Filter link. Auto Helps is designed for beginners to this program.  Turn auto helps on and you will notice a window open when you hover over many links.  (Not all links have an auto help window.)

Feel free to provide suggestions to improve our help system.  bob@goworkorder.com

Q. Explain the Go Work Order Help Feature.
A.

Our primary help feature is located under the Filter link located on the right side of the Blue bar.  (Top of page.)

• When you select Help the topic that opens will present help information for the page that was open when you selected the Help link. (If the contact page was open when you selected Help, the Help page that opens will explain the contact page.)
• Use the search box at the top of the Help section to find all references to a word or phrase.

I already have a Website
Q. How do I add Go Work Order to my website?
A.

You need to add a link on your website that opens your Go Work Order log in page.  This link is found under the Company Set Up link.

Market
Q. Strengths and Weaknesses
A.

Strengths: 

• Economy price.  
• Web based sales, service call, work order management and tech dispatch ticket system for service companies.
• Created for the user.  Each user may create their own company.  
• Easy export and import data to and from Microsoft Excel spreadsheet.
• See Features

Weakness:

• Any web based program is subject to any and all INTERNET weaknesses. 
• This program is not designed to manage or hold credit card information. 

Things to consider:

• All details pertaining to a ticket are in the same place.  Consider a work order needs to be created, assigned, dispatched, completed and returned.  With this program a work order  ticket may be viewed, printed, completed (with images) and all parties, including the customer, may view the progress.  (includes an invoice)

Q. Who was Go Work Order designed for?
A.

Primary Market: 

Small businesses that offer a service or product.  Companies whose service or product needs to be delivered, installed, or serviced will find this program worth looking at.

Secondary Market:

Any company who uses small businesses to install, manage, deliver or service a product.

This program is great for 'roll out' management of products and services.   (Roll out for a product or service across a region with multiple vendors, clients, customers, and techs.)

Photos and Images
Q. Photos and Images:
A.

Photos and images:

• Are added to the Worksheet page.  (You decide what is needed for the ticket.)
• Are presented in a 'zip' format to be downloaded onto your computer.
• Are presented as an available attachment for your email.
• Appear on the Ticket Summary page.

Try Our Service Now
Q. Why should I use the Go Work Order software?
A.

Reasons to use GoWorkOrder.com  ticket program.

Time saving features:

• Web accessible.
• Easy Switch Company feature.
• Complete Invoice is presented automatically for approval upon ticket completion.  
• Simple, Simple, Simple ticket scheduling solution.
• Ticket email notification system.
• Multi user access.

Professional Image:

• Quickly track the status of each ticket.
• Easy to update ticket status and data. 
• The who, what, when, and where of each ticket is quickly determined.

Event/Work Order management features:

• A stamp with user name and time is automatically added to the ticket schedule notes. (Notes are permanent and may not be edited.)
• Easily track stages of each ticket.
• Categories are user-defined to aid in the quick response to ticket issues.
• Photos may be attached to each ticket.
• Fill in the blanks are user defined for each product or service added to a ticket.

Support:

• GoWorkOrder.com support team has a vested interest in your complete satisfaction.

Price:

• Economy price:
• There is no contract to sign. (Except for standard legal terms and conditions.)